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terms & conditions
By booking or engaging any service with Zeluxe Auto Detailing, you acknowledge and agree to the following Terms & Conditions.
1. Bookings, Deposits & Scheduling
1.1 BOOKING INFORMATION
To secure a booking, clients must provide accurate information for our booking system. This includes full name, contact number, and vehicle details such as make, model, year, and colour. This allows us to allocate appropriate time, products, and resources for your vehicle.
1.2 DEPOSITS
All bookings require a deposit to secure the selected appointment. Deposits are 100% non-refundable, except where:
The appointment is rescheduled by the client with adequate notice, or
Zeluxe Auto Detailing is unable to fulfil the booking due to unforeseen circumstances such as illness or injury.
A booking is only confirmed once payment has been received. Proof of payment confirms your appointment. If a deposit has not been received close to the booking date, we reserve the right to follow up or release the booking.
2. Cancellations, Rescheduling & Refunds
2.1 CANCELLATIONS & RESCHEDULING
As we book weeks in advance and allocate time specifically for each vehicle, cancellations or rescheduling requests must be made at least 48 hours prior to the scheduled appointment.
Cancellations made within 48 hours of the booking will incur a 50% cancellation fee based on the total services booked.
2.2 REFUNDS
Refunds for prepaid services are only issued where cancellations meet the required notice period. Refunds may be subject to processing fees where applicable.
3. Payments & Pricing
3.1 PAYMENT TERMS
All services must be paid in full upon completion unless otherwise agreed in writing.
3.2 ACCEPTED PAYMENT METHODS
We accept cash and credit or debit card payments. Card payments may incur a surcharge.
3.3 PRICING VARIATIONS
Quoted prices are based on vehicle size and condition. Factors such as excessive dirt, pet hair, stains, sand, or neglected interiors may affect the final price. Each vehicle is assessed prior to commencement, and a firm price is provided before work begins.
3.4 INVOICES & LATE PAYMENTS
Invoices are payable upon receipt unless otherwise specified. Late payments may incur additional fees or interest.
4. Vehicle Care, Responsibility & Pre-Existing Conditions
4.1 STANDARD OF CARE
All vehicles are handled with care, experience, and attention to detail. While every reasonable precaution is taken, Zeluxe Auto Detailing is not responsible for unforeseen or unknown issues that may arise during standard detailing processes, including failures caused by pre-existing damage or weakened components.
4.2 VEHICLE & PROPERTY ACCESSIBILITY
Clients are responsible for ensuring vehicles and work areas are safe, accessible, and suitable for detailing services. Zeluxe Auto Detailing is not liable for damage arising from unsafe conditions, restricted access, or pre-existing defects.
4.3 PRE-SERVICE INSPECTION
A pre-service inspection may be conducted to identify visible pre-existing damage. Any damage not disclosed or identified prior to service will be deemed the responsibility of the client.
4.4 PERSONAL BELONGINGS
Zeluxe Auto Detailing is not responsible for personal items left in vehicles or on the property. Clients are advised to remove all valuables prior to service.
5. Liability & Service Expectations
5.1 LIMITATION OF LIABILITY
Zeluxe Auto Detailing will not be liable for any incidental or consequential loss or damage arising from the use of its services, except where such damage is caused by proven negligence.
5.2 RESULTS & WARRANTY
Unless explicitly stated in writing, services are provided without warranty. Results may vary depending on vehicle condition, age, previous repairs, and material wear. No guarantee is made that results will meet specific client expectations beyond what is reasonably achievable.
6. Feedback, Reviews & Brand Representation
6.1 CLIENT SATISFACTION
We aim to provide honest advice and the best possible outcome for every vehicle. If you are dissatisfied with any aspect of our service, we ask that you contact us directly so we can address the issue promptly and professionally.
6.2 PUBLIC FEEDBACK
Negative public feedback shared without first giving Zeluxe Auto Detailing the opportunity to resolve the matter may be considered reputationally damaging. We reserve the right to take appropriate legal action where necessary.
6.3 SOCIAL MEDIA CONTENT
Zeluxe Auto Detailing maintains a clean and professional brand presence. Any posts, tags, or content that misrepresent our services or brand standards may be removed or blocked at our discretion.
7. Vehicle Preparation
Where possible, clients are kindly asked to remove all personal belongings from the vehicle, including the boot, prior to their appointment. This allows us to focus fully on delivering the highest standard of finish.
