Terms & Conditions

By booking or engaging any service with Zeluxe Auto Detailing, you acknowledge and agree to the following Terms & Conditions.

1. BOOKINGS, DEPOSITS & SCHEDULING

1.1 BOOKING INFORMATION

To secure a booking, clients must provide accurate information for our booking system. This includes full name, contact number, and vehicle details such as make, model, year, and colour. This allows us to allocate appropriate time, products, and resources for your vehicle.

1.2 DEPOSITS

All bookings require a deposit to secure the selected appointment. Deposits are 100% non-refundable, except where:

The appointment is rescheduled by the client with adequate notice, or

Zeluxe Auto Detailing is unable to fulfil the booking due to unforeseen circumstances such as illness or injury.

A booking is only confirmed once payment has been received. Proof of payment confirms your appointment. If a deposit has not been received close to the booking date, we reserve the right to follow up or release the booking.

2. Payments & Pricing

2.1 PAYMENT TERMS

All services must be paid in full upon completion unless otherwise agreed in writing.

2.2 ACCEPTED PAYMENT METHODS

We accept cash and credit or debit card payments. Card payments may incur a surcharge.

2.3 PRICING VARIATIONS

Quoted prices are based on vehicle size and condition. Factors such as excessive dirt, pet hair, stains, sand, or neglected interiors may affect the final price. Each vehicle is assessed prior to commencement, and a firm price is provided before work begins.

2.4 INVOICES & LATE PAYMENTS

Invoices are payable upon receipt unless otherwise specified. Late payments may incur additional fees or interest.

3. Cancellations, Rescheduling & Refunds

3.1 CANCELLATIONS & RESCHEDULING

As we book weeks in advance and allocate time specifically for each vehicle, cancellations or rescheduling requests must be made at least 48 hours prior to the scheduled appointment.

Cancellations made within 48 hours of the booking will incur a 50% cancellation fee based on the total services booked.

3.2 REFUNDS

Refunds for prepaid services are only issued where cancellations meet the required notice period. Refunds may be subject to processing fees where applicable.

4. Vehicle Preparation

Where possible, clients are kindly asked to remove all personal belongings from the vehicle, including the boot, prior to their appointment. This allows us to focus fully on delivering the highest standard of finish.

5. Vehicle Care, Responsibility & Pre-Existing Conditions

5.1 STANDARD OF CARE

All vehicles are handled with care, experience, and attention to detail. While every reasonable precaution is taken, Zeluxe Auto Detailing is not responsible for unforeseen or unknown issues that may arise during standard detailing processes, including failures caused by pre-existing damage or weakened components.

5.2 VEHICLE & PROPERTY ACCESSIBILITY

Clients are responsible for ensuring vehicles and work areas are safe, accessible, and suitable for detailing services. Zeluxe Auto Detailing is not liable for damage arising from unsafe conditions, restricted access, or pre-existing defects.

5.3 PRE-SERVICE INSPECTION

A pre-service inspection may be conducted to identify visible pre-existing damage. Any damage not disclosed or identified prior to service will be deemed the responsibility of the client.

5.4 PERSONAL BELONGINGS

Zeluxe Auto Detailing is not responsible for personal items left in vehicles or on the property. Clients are advised to remove all valuables prior to service.

6. Liability & Service Expectations

6.1 LIMITATION OF LIABILITY

Zeluxe Auto Detailing will not be liable for any incidental or consequential loss or damage arising from the use of its services, except where such damage is caused by proven negligence.

6.2 RESULTS & WARRANTY

Unless explicitly stated in writing, services are provided without warranty. Results may vary depending on vehicle condition, age, previous repairs, and material wear. No guarantee is made that results will meet specific client expectations beyond what is reasonably achievable.

7. WINDOW TINTING

7.1 LEGAL COMPLIANCE

Zeluxe Auto Detailing installs window films in accordance with Western Australian road regulations wherever possible. It is the customer’s responsibility to ensure their vehicle remains compliant with all applicable laws regarding window tinting. Zeluxe Auto Detailing reserves the right to refuse installation of window film that may cause a vehicle to become non-compliant with state regulations.

7.2 FILM CURING PERIOD

After installation, window film requires time to cure. During this curing period customers may notice small water pockets, haze, or distortion. This is normal and typically disappears within 7–30 days depending on weather conditions. Windows must not be rolled down for 48 hours after installation.

7.3 MINOR IMPERFECTIONS

While every effort is made to deliver the highest quality installation, small particles of dust or minor imperfections may occur due to the nature of window tint installation and environmental conditions. These do not affect the performance or longevity of the film.

7.4 PRE-EXISTING DAMAGE

Zeluxe Auto Detailing is not responsible for damage caused by:

pre-existing defects in glass
weakened or previously damaged demister lines
faulty window regulators or seals
aftermarket electronics or antennas embedded in the glass

Older vehicles and vehicles with deteriorated window seals may have a higher risk of glass breakage during installation.

7.5 REMOVAL OF EXISTING TINT

Removal of previously installed window film may expose existing damage to glass, demister lines, or heating elements that were not visible prior to removal. Zeluxe Auto Detailing cannot be held responsible for such damage.

7.6 WARRANTY

Window film supplied and installed by Zeluxe Auto Detailing is covered by the manufacturer’s limited warranty against fading, bubbling, cracking, or delamination for the lifetime of the vehicle ownership unless otherwise stated.

Warranty does not cover:

physical damage
scratches caused by seat belts or objects
damage caused by improper cleaning or maintenance
damage caused by pets or sharp objects

Older vehicles and vehicles with deteriorated window seals may have a higher risk of glass breakage during installation.

8. Feedback, Reviews & Brand Representation

8.1 CLIENT SATISFACTION

We aim to provide honest advice and the best possible outcome for every vehicle. If you are dissatisfied with any aspect of our service, we ask that you contact us directly so we can address the issue promptly and professionally.

8.2 PUBLIC FEEDBACK

Negative public feedback shared without first giving Zeluxe Auto Detailing the opportunity to resolve the matter may be considered reputationally damaging. We reserve the right to take appropriate legal action where necessary.

8.3 SOCIAL MEDIA CONTENT

Zeluxe Auto Detailing maintains a clean and professional brand presence. Any posts, tags, or content that misrepresent our services or brand standards may be removed or blocked at our discretion.